Frequently Asked Questions

• How do I know my cleaner is
  trustworthy?

  The recruitment of new cleaners is a process we take very seriously and invest significant amounts of energy into. It is a multi-staged process during which we vet for experience and culture fit. We ensure all cleaners have the required checks (i.e. police checks) prior to performing any services.

• Do you provide the equipment
  and cleaning products?

  We have carefully hand-selected the products and chemicals that our Field Staff use. We have worked hard to ensure that we not only have the friendliest and highest quality cleaners, but we also have equipped them with the highest quality equipment and chemicals.

• Do I get the same cleaner
  every time?

  That is our aim! We strive to allocate the same cleaner for all of your services. Although, this may not be possible if you regularly alter your schedule – there is the potential to conflict with your cleaner’s timetable.

• How do I manage my booking?

  Upon booking and in the lead up to your clean, you will receive emails that will include a link to either create or sign in to your account with us. Once you are logged into your account, you can make changes to your booking which will be sent through to our team to review. Alternatively, you can contact us to request any changes.

• Can I have more information on
  your bond cleaning service?

  Of course! Please refer to our dedicated bond cleaning services page which provides a full breakdown of what is covered in our end of lease cleans, including our 72 hour guarantee.